/// Maintenance & Repair
Appliance Repair
The part on the van decides whether today was profitable.
What the workspace runs
The ERP is not five pages. Every appliance repair workspace inherits the operating spine and adds what this industry actually needs.
Records the ERP keeps
- Appliance record: brand, model, serial, purchase and warranty dates
- Symptom-to-part prediction history
- Van stock by technician with reorder points
- Parts order with ETA back to the customer
- Repair-versus-replace recommendation
Workflows it ships with
- Intake with model capture → part pre-staged → single-visit repair
- Parts ordered against the specific job, not a general bin
- Warranty claim routed to the manufacturer or extended-warranty administrator
- Second-visit avoidance report by technician
Integrations wired first
- Parts distributor catalogs
- Manufacturer warranty portals
- Stripe
- QuickBooks
The four numbers the owner checks
- First-visit completion rate
- Parts turn and dead-stock value
- Average revenue per completed repair
- Warranty reimbursement collected
Vision layer
Model-plate photo plus symptom text predicts the failed component and checks it against van stock before dispatch.
/// Underneath every workspace
The part that is the same for everyone
The industry configuration sits on top of a platform that captures what you touch, indexes it without being told how, answers questions about it in plain language, and runs agents against it while you are doing something else. The same index holds the things in your week that are not business at all.
The second brain
Everything you touch gets captured, indexed and recallable in plain language, so remembering stops being a job you do.
- Put it in once
- The index builds itself
- Ask instead of search
- Decisions outlive the chat
- A briefing, not a dashboard
The connectors
Your mail, calendar, phone, files and logged-in accounts feed the same context. Nothing has to be re-entered to count.
- Mail, calendar and drive
- Forward it and forget it
- Your logged-in accounts, connected
- Calls and texts in the same record
- An API you can point anything at
- Bring your own assistantbuilding
The workforce
Agents that keep working when you close the laptop, on models you choose, with every step visible.
- Work that continues without you
- Your context is not one vendor's asset
- You can see what the agent is doing
The business
A CRM remembers people. This books the job, dispatches it, documents it, invoices it and settles it.
- Book it, dispatch it, prove it happened
- Get paid on the same record
- Marketing that reads your own records
- A site and a domain that stay yours
- It arrives already knowing your industry
- Everyone who touched the deal is on the record
The other half of your week
The obligations that are not business are still obligations. They belong in the same index, on the same calendar, out of your head.
- Your documents get the same index
- Nothing with a due date lives in your head
- One workspace, business and personal kept apart
- Hand the recurring parts to an agent
Who it is for
Segments
- Homeowners out of manufacturer warranty
- Property managers with unit appliance packages
- Extended-warranty administrators dispatching claims
What hurts today
- Two truck rolls because the part was not on the van
- Warranty reimbursements never filed
- Dead parts inventory nobody has counted in a year
How it makes money
Diagnostic and repair labor
Parts margin
Warranty and home-warranty dispatch contracts
Brand system
Honest about repair economics. Will tell a customer when a ten-year-old machine is not worth the board.
diagnosticparts-drivensame-daypractical